Pragmatic, interactive workshop characterized by a mix between theory and practice.
Content of the training:
* introduction to the concepts 'Process' and 'Process Mgt'
* the Process Mgt cycle and methodology
* in-depth treatment of all the Process Mgt aspects: development of a strategic vision, scoping of the process, analysis, mapping & evaluation of the current processes, modelling of 'to-be' processes, drawing up of implementation plan, permanent measurement of performance, Change Mgt ...
* practical application on a case ('hands-on' exercises in groups)
Certification on request.