Itil® foundation & exam

The ITIL® Foundation training aims to provide participants a comprehensive introduction into IT Service Management with ITIL®. By the end of this training, you will have assimilated the full ITIL® structure, philosophy and terminology and you will be aware of the importance of value creation when offering and delivering IT services to the customer. A specific exam preparation, based on sample papers, will maximise your chances to succeed the exam. (Exam on day 3 of the course)